Terms and conditions

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CONDITIONS OF PURCHASE

Promotional offers must be claimed prior to fitting and placement of an order and cannot be accepted with other offers.

HEM GUARANTEE

Our hems are guaranteed for the life of the garment and if a hem comes undone, we will repair it at our cost. 

The guarantees are subject to the following provisions:

• The damage to the hem cannot be as a result of misuse or excessive wear and tear.
• It must have been pinned by our trained staff. 

GENERAL PROVISIONS

• For our safety and yours, we are required to remove any pins if you decide not to proceed with an order after pinning is completed.
• Please make sure your garment is in a clean and sanitary condition before delivering it to the shop.

DAMAGE TO YOUR GARMENT:

We take great care with all garments, but if we do damage to your garment, we will buy the garment from you at the amount identified by your original receipt or at a fair value and will keep the original garment. We will also refund to you the full amount of the cost of altering your garment. That cost applies only to the work done by Finesse Alterations.

EXPRESS SERVICE FEE

Our standard production turnaround is approximately 10 working days. However, we understand that urgent situations arise and you may require your garments sooner. To accommodate expedited requests, we offer an Express Service for a 30% surcharge. This fee directly covers the overtime and additional staffing costs required to fast-track your order ahead of our standard schedule.

LOOK GOOD FEEL GOOD COMPETITIONS

Our competitions are run on the following basis:

• The competition is hosted on Facebook and ends at midnight on the closing date specified.
• To qualify, the person entering must like a Finesse Alterations Facebook page and make a comment as required in the description of the competition. Liking the post does not qualify the person.
• The winner will be required to collect the prize in person.
• The prize is subject to a photo being taken of the winner and posted on Facebook and Google Business.
• The winner will be decided at the absolute discretion of Finesse Management and that decision will not be subject to appeal. The selection is by drawing the winner from a "hat".

GOOGLE REVIEW 

To leave a Google review you must have a Google Account. This is free and ensures reviews are being posted by the right person, thus ensuring fairness. You can create a free account at  Google.

PLATINUM DISCOUNT

Customers who use Finesse multiple times during the year are considered annually for a Platinum Discount Card. That card gives them 15% discount on all items they purchase unless revoked. 

Note: Only one discount can be used at a time. Discounts cannot be combined under any circumstances.